Payments Terms

All major credit and debit cards accepted excluding American Express.

Cheques made payable to Floorlines Direct Ltd. Pound Sterling

Goods will only be dispatched on cleared funds.

Unless stated all prices quoted on this site are including VAT.

Delivery Terms

Delivery by carrier will be Monday - Friday 8.00am to 6.00pm.

For specific delivery requests on Saturdays, please contact us and we will endeavour to assist you.

Next day deliveries will apply to items held in stock and ordered before 10.00am.

Delivery charges are for UK mainland only, delivery to other areas is charged at cost. For carpets, a standard delivery charge of £70.00 +VAT applies per order. For multiple cut length orders please ring shop.

The delivery will be to kerbside only. Please arranged to have able bodied people to assist you in bringing goods and carpets into your home. This is not the delivery drivers responsibility.

Please advise us of any road restrictions that will affect your delivery.

All deliveries must be signed for and any noticeable damages noted on delivery paperwork.

Floorlines Direct must be advised of any damage or lost goods within 48 hours.

Any deliveries made direct by a manufacturer are outside of Floorlines Direct Ltd control.

Cancellations & Returns

Floorlines Direct Ltd will accept the return of whole orders (excluding special orders) providing notification is given to us within 7 working days of the receipt of your order.

We will refund the total balance charged to your debit or credit card less the initial delivery costs and a 10% restocking fee. We will refund delivery costs if Floorlines Direct Ltd is found to be at fault with your order.

This is subject to the goods being returned wrapped in their original condition and having not been used or cut in any shape or form.

All credits we be processed within 14 working days.


Please avoid booking carpet or floor fitters until you are in posession of the goods, floorlinesdirect cannot be held responsible for late deliveries.

General Terms

Floorlines Direct Ltd cannot be held responsible for colour variations between colour samples and or on screen colour presentation.

There will always be a colour variation between different batches which is out of our control.

All carpet widths are allowed a tolerance of 1.25 % +/-

All carpets will be checked for size and quality before dispatch. No claims will be considered for short measurements and quality.

Floorlines Direct Ltd cannot accept back special orders, over orders and opened or full boxes of waste materials.

It is the customer's responsibility to ensure that they have allow for enough material the cutting and wastage when placing orders.

All prices are subject to VAT at 20.0%

Online prices only.